Technical Support for Virtual Events

How to join a Scripps webinar, online class or virtual meeting

How to join a Scripps webinar, online class or virtual meeting

The virtual events offered through Scripps Health are a great way to learn about health topics and connect with others in the comfort of your home. You can interact with experts and your peers to get the answers and encouragement you need on your health journey. 


A virtual event is a presentation, workshop or meeting held via the internet in real-time. These are sometimes called webinars (short for “web seminar”) or online classes.


We use the Microsoft Teams platform to host these virtual events — with your safety and security in mind. Here’s what you need to know about using Microsoft Teams to join a session with us.

Recommended tips for the best experience

  • Download and install Microsoft Teams. This gives you the best meeting experience. See below for instructions.
  • If you prefer to join via the web, please use a computer with a modern browser (such as Edge or Chrome) to enhance the quality of the event. View compatible browsers.
  • Join from a quiet, comfortable space.
  • Use a headset, earbuds or headphones for the best sound quality.
  • Be sure the speakers on your computer or phone are working and the volume is turned up.
  • Allow yourself extra time to set up, if this is your first virtual event with us.

How to join the webinar, class or meeting

After you sign up for a webinar, online class or virtual meeting with Scripps, you will receive a confirmation email with the event details and a link to join. 


You can follow the steps below. You can also watch a tutorial video from Microsoft to see the login process.

Join by computer or mobile device

  1. Click on the “Webinar URL” link in the email from Scripps.
  2. Choose how you want to join the Teams meeting. Your options will be:
  3. Download the app. Desktop app and mobile app are both available. This is the recommended way to join because it offers you the best experience. Download Microsoft Teams.
  4. Continue on this browser / Join on the web instead. This option is available for desktop or laptop computers. No download or installation required. Just enter your name to join the meeting as a guest. Please note, if you are on an Apple device, some features of Teams might not be available in older versions of Safari and you may need to update your browser or install a compatible browser, such as Chrome.
  5. Open your Teams app if you already have the app on your device.
  6. Choose your audio and video settings once the meeting window appears.
  7. Click to turn your camera to the “on” position if you would like your face to appear in the meeting’s video feed.
  8. Click to turn your audio to the “on” position if you are expected to speak during this meeting. You will be able to mute and unmute yourself during the meeting. 
  9. Enter your name as you would like it to appear to the meeting organizer and moderator.
  10. Click “Join now.” If the meeting has not yet started, you will see a screen that says, “Someone in the meeting will let you in soon.” Please use this time to double-check on screen your video and audio settings. Once the meeting is started you will be admitted.
  11. To ask a question, click the chat icon. A window will appear on your right‐hand side. You can type your questions in at any time during the presentation. You may also see a “Raise your hand” icon. Your meeting organizer will tell you if this function will be used during your meeting.

Join by phone only

Some virtual classes might allow you to join by phone (no video capabilities, sound only). To join by phone, please follow these steps:


  1. Dial the phone number in the confirmation email from Scripps.
  2. When prompted, enter the conference ID from the confirmation email.  


Please note, you will be muted upon entry. If you would like to ask a question, press *6 before speaking.

These instructions are also available in PDF versions, with screenshots, that you can save for reference:


FAQs

To help ensure your virtual event is successful and enjoyable, we have answered some common questions. For other questions, please contact the meeting organizer. Please note, the meeting organizer might not be available once the virtual event has started.

How do I log in to the webinar, class or meeting?

After you sign up for a webinar or virtual event with Scripps, you will receive a confirmation email with the event details and a link to join. Click on the “Webinar URL” link in the email from Scripps, then follow the prompts.


For the best meeting experience, we recommend you download and install Microsoft Teams. It is available for desktop/laptop computers as well as mobile devices. This download is optional.


If you cannot find your confirmation email, please contact the meeting organizer or call us at 800-727-4777.

Why don't I hear any sound?

If you are on a device like a laptop, the device might have its own mute buttons for the speakers and microphone. Look for these buttons on the keyboard or elsewhere on your device and make sure the speakers are not muted.


If you are using a headset or earbuds, check the mute/unmute buttons on those as well.

Why can’t other people hear me?

If you are trying to ask a question or make a comment but people can’t hear you, it may be because the meeting organizer or moderator has muted all participants. This allows us to host the meeting smoothly without interruptions. 


If you would like to ask a question, click the chat icon. A window will appear on your right‐hand side. You can type your questions in at any time during the presentation. You may also see a “Raise your hand” icon. Your meeting organizer or moderator will communicate if this function will be used during your meeting.


If you are in an online support group or other event where you are encouraged to talk and participate but people can’t hear you, you might be on mute. In your call, check the microphone icon within Teams. If there is line through the microphone, then you are currently on mute (silenced). Click the microphone icon to unmute yourself.

Why don’t I see the person speaking?

To see other people in your meeting, they need to turn their cameras to the “on” position. Please note, some webinars and virtual events may not include video. Those events may allow you to see a presentation (slides) while hearing someone speak, without a video feed of the person talking.

Can I call in by phone?

Yes, some virtual classes might allow you to join by phone (no video capabilities, sound only). To join by phone, please follow these steps:


  1. Dial the phone number in the confirmation email from Scripps.
  2. When prompted, enter the conference ID from the confirmation email.  


Please note, you will be muted upon entry. If you would like to ask a question, press *6 before speaking.

Do I need special computer equipment?

For the best meeting experience, we recommend you download and install Microsoft Teams. It is available for desktop/laptop computers as well as mobile devices. This download is optional.


If you prefer to join via the web, please use a computer with a modern browser (such as Edge or Chrome) to enhance the quality of the event. 


If you are on an Apple device, some features of Teams might not be available in older versions of Safari. You may need to update your Safari browser or you may need to install a compatible browser.

Will the event link expire?

The meeting link sent from Scripps is unique and will expire when the event is over. Please do not reuse old links.

Is the event being recorded?

Microsoft Teams has the ability to record meetings so that educational sessions can be shared and played on-demand. Your meeting organizer or moderator will communicate if this function will be used during your meeting.