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To use Scripps virtual care services, you must be:

• Enrolled in the MyScripps patient portal (sign up now).
• Located in California at the time of your Video Visit or E-Visit (due to legal requirements).
• An established patient to use E-Visit (Established patients are those seen at Scripps Clinic or Scripps Coastal in the past three years. This does not include urgent care visits.).

Yes, parents and guardians who want to use virtual care for a child younger than age 12 first need access to their child’s MyScripps account. This is called full proxy access. For children 0-11, parents with proxy access may complete a virtual care visit using their own (parent) MyScripps account. Simply log in to MyScripps as yourself (parent) and click over to view the child’s account and start their virtual visit.

If you don’t have proxy access, you can submit an online request for proxy access.

Yes, virtual care for teens 12 to 17 is covered by California law. The law gives parents and guardians limited access to their teen's electronic medical record.

Parents and guardians with proxy access to their teen’s (12 to 17) MyScripps account may schedule a visit for their child, but must complete the visit using the teen’s MyScripps account. Teens may also schedule their own visit. 

If you don’t have proxy access, you can submit an online request for proxy access.

Yes, California law allows doctors to see a new patient over video. The doctor’s office will decide whether it’s best for you to come in for your first office visit or if your care can be delivered by a Video Visit. Call the doctor’s office to ask about a new patient Video Visit.

• E-Visits cost up to $30, depending on your insurance and what your plan covers.
• Video Visits for HealthExpress cost varies, depending on your insurance and what your plan covers.
• Symptom Checker is free.

You can pay with a credit or debit card. As you initiate your visit, your card will be authorized. Your payment is not processed until your visit is complete.

If your E-Visit cannot be completed for any reason, you will not be charged.

Sometimes, your doctor or provider may decide that your health problem needs to be seen in person for a thorough examination and treatment. If that happens, your doctor will give you clear instructions on when to come into the office, or where else to go to be seen in person.

You can use Symptom Checker anytime, anywhere.

Due to legal requirements, Video Visit and E-Visit with a Scripps provider are available only while you’re physically located in California.

Depending on your symptoms and the type of visit you request, you can expect the following time commitments:

• During an E-Visit, it may take you 5-15 minutes to answer the required questions. A Scripps physician or provider will review your information and respond with your personalized care plan.
• Video Visits take about 5 minutes to set up. If you schedule your visit for a specific time, it will begin promptly at that time. If you choose to join the “On-Demand” queue for a primary care or HealthExpress visit, your wait time will depend on the number of patients ahead of you. HealthExpress Video Visits last approximately 10-15 minutes, while Video Visits with your primary care doctor or specialist may last up to 30 minutes, depending on the type of visit scheduled.

Video Visits with your primary care physician or any specialist may be scheduled through your doctor’s office at Scripps Clinic or Scripps Coastal Medical Center. You may also schedule a Video Visit online with many primary care physicians.

If you have a minor health issue that you would like checked by a HealthExpress provider, you can schedule a Video Visit online for HealthExpress.

Family members and caregivers in different locations can also take part in Video Visits. For instance, if one parent is on a business trip, and the child is home with the other parent, both parents are able to participate in a Video Visit. Or, the adult child of a patient who wants to speak with the doctor during the parent’s Video Visit can also join. To do so, you will need proxy access to the patient’s MyScripps account. 

• For parents or guardians of children up to age 17, you can request proxy access through MyScripps.org. Select “Request Access to Minor” on the main login screen and provide the necessary information.
• For teens ages 12-17, the video visit will take place through the teen’s MyScripps account. 
• For family members seeking proxy access for an adult patient, please visit a Scripps location in person. The adult patient must complete and sign the Designated Personal Representative form in person, which grants you permission to their records.

Once you have proxy access to the patient’s MyScripps account, you may participate in video visits with the patient. You will join the visit at the scheduled time. 

Parents and guardians who want to use virtual care for a child under the age of 18 first need access to their child’s MyScripps account. This is called proxy access.

If you have proxy access, log in to MyScripps as yourself (parent) and click over to view the child’s account. 

• For children 0-11, parents with proxy access may complete a virtual care visit using their own MyScripps account.
• For children 12-17, virtual care visits must be completed using the teen’s MyScripps account (teens may also schedule their own visit).

If you don’t have proxy access, you can submit an online request for proxy access.

Yes, Medicare Wellness Visits (Initial and Subsequent) can be completed via a Video Visit Appointment, scheduled through your doctor’s office.

Yes. Scripps virtual care providers can prescribe medications as part of your treatment plan. We’ll electronically send your prescription to the pharmacy of your choice. 

Please note that most of our virtual care providers cannot prescribe pain medications or controlled substances.

Yes. Scripps makes every effort to keep your medical information safe and secure. You can feel confident knowing:

• Virtual visits take place through the MyScripps health portal, which complies with federal privacy laws and uses the latest encryption technology. 
• Your Video Visit is not recorded.
• If you choose to attach photos for your E-Visit, or if a photo is taken during your Video Visit, the photos will be added to your electronic health record and are accessible only by you and the providers who treat you.

Yes, your virtual visit will be documented in your electronic health record. In MyScripps, you can view the Notes and view the After Visit Summary. We’ve put together an informational webpage on how to understand medical records, how to read the notes and what to do if you have a question.

Scripps makes every effort to keep your medical information safe and secure. You can feel confident knowing:

• Virtual visits take place through the MyScripps patient portal, which complies with federal privacy laws and uses the latest encryption technology.
• Your Video Visit is not recorded.
• If you choose to attach photos for your E-Visit,or if a photo is taken during your Video Visit, the photos will be added to your electronic health record and are accessible only by you and the providers who treat you.